Princeton Tec Apex Pro
designed for professionals,
and perfect for all users,
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Frequently Asked Questions and Answers:

How Much will Postage and Packaging Cost?

Mainland Britain, the Isle of Wight.

Courier delivery is FREE to Mainland Britain on all orders. In stock items are normally delivered to all UK destinations in 2 to 4 days between the hours of 7am and 5pm.

Rest of the World.

We can quote charges and timescales for delivery to all other parts of the world. Please email mail@urbantrail.co.uk with details of your order, delivery address and contact details.

NOTE: Special delivery arrangements may be in force for Christmas, the New Year and Easter Holidays

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How Do I Return Items?

Urban Trail is committed to providing total customer satisfaction. Any items purchased from us and returned (at the customer’s expense) within 14 days of delivery, in their original condition, together with original packaging and receipt, will be accepted for a full credit, exchange or refund.

To return goods, email mail@urbantrail.co.uk to get a return code (RMA) and send back to:

Urban Trail Returns, PO Box 303, Hertford, SG13 9AT

Urban Trail cannot accept responsibility for lost or misdirected returns. For your own protection, you should arrange for any goods to be returned by first class registered post.

This returns policy is in addition to your statutory rights, which will remain unaffected.

While we make every effort to prevent shipping damage, on rare occasions it may occur. For your own protection, please do not sign for merchandise until you have inspected it for damage, and retain the original shipping carton. If there appears to be shipping damage, please contact us by email at mail@urbantrail.co.uk within 24 hours.

How Secure is Payment?

Your credit card security is our highest priority. Thanks to our advanced encryption technology (secure sockets layer or SSL) your online orders are safe. This technology scrambles your information so that only Urban Trail and Paypal can read your order details.

Urban Trail uses the payment service Paypal. Paypal are the global leaders in online payments and the table below shows why:.

Protection type
Most merchant accounts
PayPal
AVS and CVV2 checks
X
X
Fraud prevention tools
X
X
Buyers’ financial information not shared with seller
X
Transaction screening
X
Dispute resolution assistance, even for low-volume sellers
X
Chargeback investigation team
X
Qualified chargebacks covered
X

What Can I Pay for my Item With?

You can pay by credit or debit card or alternatively by cheque. To pay by debit or credit card follow the online system. To pay by cheque you can choose to be invoiced by email at the shopping basket stage of the shopping process. Once you have received your invoice you can send a cheque to us. Please make your cheques payable to Thomas Vaughton and send them to:

Thomas Vaughton , Urban Trail, PO Box 303, Hertford, SG13 8HS

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When Will I Receive my Goods?

For both mainland Britain and its outlying areas in stock items are normally delivered to all UK destinations within 4 working days between the hours of 9am and 5pm. If an item will require a different delivery time you will be able to see this on the product's information page, beneath the price of the product.

 

What is Your Privacy Policy?

Urban Trail respects your privacy. All information you provide to us will be held with the utmost care and security, in accordance with our obligations under UK Data Protection legislation. Urban Trail will not divulge any identifiable information about any of its customers to any third party unless it has first obtained your consent to do so. If you email comments to Urban Trail, we may use them for editorial purposes or in promotional, advertising or marketing materials unless you have expressly asked us not to. Click here to fin out more.

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How Can I Check Availability?

If the product is unavailable then it will not be on the site, or we will specify when the product will be available on the products information page. But if you would like to check please feel free to contact Customer Services.

Email: mail@urbantrail.co.uk

We will contact you if the product is unavailable after you have ordered.

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Can I Specify a Delivery Date?

If you would like a specific delivery date please do not hesitate to contact us:

Email: mail@urbantrail.co.uk

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Are Receipts Sent with Deliveries?

A copy of the delivery note will be sent with your goods.

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How Can I Contact You?

email: mail@urbantrail.co.uk
post:

Urban Trail
PO Box 303,
Hertford,
SG13 8HS

If you have any further queries and none of the guides or help pages answer your question then please do not hesitate to contact us.

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Copyright © Urban Trail 2012